Connecta ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Connecta mobile application (the "App"). Connecta is a social communication platform combining features similar to messaging, video calling, and social discovery. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the App.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account
- Complete your profile
- Purchase in-app tokens
- Communicate with other users
- Contact customer support
This information may include:
- Full name or display name
- Email address
- Phone number
- Date of birth
- Profile photos and media
1.2 Camera, Microphone & Media Access
Connecta may request access to the following device features only when you choose to use them:
- Camera – for profile photos, photo sharing, video calls, and scanning QR codes
- Microphone – for voice and video calls
- Gallery / Storage / Files – to upload photos, videos, and other media
1.3 Location Information
Connecta may collect approximate or precise location data (with your permission) for:
- Showing nearby users
- Improving social discovery and matching
- Preventing fraud and abuse
Location data is updated no more than once every 24 hours and is not tracked continuously. You can disable location access at any time through your device settings.
1.4 Communications & Usage Data
When you use Connecta, we may collect:
- Messages and media you send (processed securely for delivery)
- Call metadata (not call content)
- Interaction data such as likes, matches, and connections
Messages and calls are protected using industry-standard security practices.
1.5 Payment & Token Information
Connecta offers in-app token purchases. Payment processing is handled by trusted third-party platforms (e.g., Google Play Billing).
We do not store your full payment card details. We may receive:
- Transaction IDs
- Purchase status
- Token balances
1.6 Automatically Collected Information
We may automatically collect:
- Device information (model, OS version)
- App usage statistics
- Crash logs and diagnostics
- IP address (for security and fraud prevention)
- Firebase Cloud Messaging (FCM) tokens used solely to deliver push notifications and important service messages
FCM tokens do not identify you personally and are not shared with third parties for advertising purposes.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Enable messaging, video, and voice calls
- Facilitate matches and social interactions
- Process in-app purchases and tokens
- Improve app functionality and performance
- Ensure platform safety, integrity, and fraud prevention
- Comply with legal and regulatory requirements
3. Data Storage, Security & Encryption
We take security seriously and implement:
- Encryption in transit (HTTPS/TLS)
- Secure authentication mechanisms
- Access controls and monitoring
Connecta uses trusted cloud infrastructure such as Firebase (Authentication, Cloud Firestore, Cloud Storage, Analytics, and Cloud Functions).
While we take strong measures to protect your data, no system can be guaranteed to be 100% secure.
4. Data Sharing and Disclosure
We do not sell or rent your personal data.
We may share data:
- With service providers necessary to operate the App (e.g., Firebase, Google Play Billing)
- To comply with legal obligations or lawful requests
- To protect users, prevent fraud, or enforce our terms
5. Third-Party Services
Connecta relies on third-party services that may collect data according to their own privacy policies, including:
- Google Firebase
- Google Play Billing
- Google Analytics for Firebase
6. User Controls & Rights
You have the right to:
- Access and update your personal information
- Control permissions (camera, microphone, location, storage)
- Request deletion of your account and associated data
- Withdraw consent at any time via app or device settings
Requests can be made by contacting us.
7. Children’s Privacy
Connecta is not intended for users under the age of 18. We do not knowingly collect data from minors. If such data is discovered, it will be deleted immediately.
8. Data Retention
We retain personal data only as long as necessary to:
- Provide the App
- Maintain safety and security
- Comply with legal obligations
When no longer required, data is securely deleted or anonymised.
9. International Data Transfers
Your data may be processed or stored on servers located outside your country. We ensure appropriate safeguards are in place to protect your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Continued use of Connecta means acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or your data, contact us at: